Latefa Mahmoud is the Office Coordinator at the School of Architecture. She provides strong customer service and end-user support to students, faculty and staff throughout Student Services office. As the first point of contact, Latefa welcomes visitors—including prospective students and parents—answers calls, replies to emails, handles student inquiries, oversees the student appointment kiosk, and coordinates cross-campus and unit tasks. She also performs operational functions to sustain office initiatives including managing room reservations using 25Live, inventory management, and faculty requests. In addition, Latefa assists the Director of the Career Services with Handshake, Syracuse University’s online career services platform by posting job and providing enhanced support to users by responding to questions regarding the platform. Latefa also conducts data analysis utilizing Handshake’s reporting tool and formats large, raw Excel data sets into usable, user-friendly statistics and visual charts for stakeholders looking to test for validity and measure meaningful outcomes.